Refund policy

Returns & Exchanges

New Keller International merchandise may be returned for a refund within 30 days of receipt (must be in original box and packaging). Keller brand parts are non-returnable. Special Order Color & Collins Manufacturing are non-refundable custom made products. Other drop ship products are restricted to their own return policies. Return requests MUST be approved in advance and you could be subject to a 20% restocking fee. You must pay both outgoing and return shipping costs. Products must be returned in their original packaging in Like New condition. Refunds are contingent upon Keller International’s inspection and approval. All credits will be issued to the original method of payment used (ie. credit card, store credit, check). Special Order items are NOT returnable. All drop ship items return policies are at the discretion of manufacturers (Collins, Continuum, Rhino Mat, Pibbs, AYC, William Marvy, Belava, etc). All Collins equipment are custom made special order items and are non-refundable, and some Belvedere equipment is customized, special order items and are non-refundable.

International or outside Contiguous US order policy: No return or exchange will be accepted for any international orders or orders outside of the contiguous United States.

Order Cancellation

Orders can be cancelled before they are processed (usually within 2 business days). If the order has already been processed and has not shipped, you may be charged a $25.00 cancellation fee. If your order has already been processed and is in transit to you, you will be charged the $25.00 cancellation fee and all related shipping and handling expenses (both outgoing and returning).